Legal
The rules and responsibilities that apply when you use our website or rent from us.
Effective Date: September 8, 2026
These Terms and Conditions apply to iLuxe Auto, operated by LUXE ASSET HOLDINGS LLC (“iLuxe Auto,” “we,” “us,” or “our”). By accessing our website, submitting an inquiry or rental application, making a reservation, renting a vehicle, or otherwise using our services, you agree to these Terms and Conditions.
You must meet all applicable eligibility requirements to rent or operate a vehicle through iLuxe Auto. Customers may be required to provide:
Submitting an inquiry or application does not guarantee rental approval.
All rentals are subject to:
iLuxe Auto reserves the right to decline a rental request when lawful and appropriate.
Submitting a rental inquiry does not automatically reserve a vehicle. A reservation is considered confirmed only after iLuxe Auto has provided confirmation and all required conditions have been completed.
Vehicle availability may change. Where necessary, iLuxe Auto may offer a comparable vehicle if the originally requested vehicle becomes unavailable.
Rental prices may vary depending on:
Applicable prices, fees, deposits, and payment terms will be disclosed during the rental or booking process. Customers are responsible for charges incurred under their rental agreement.
Certain rentals may require a security deposit. The amount and refund conditions may depend on the vehicle, rental terms, payment method, and other applicable requirements.
Deductions may be made where permitted for charges such as damage, cleaning, fuel, tolls, unpaid fees, or other amounts owed under the rental agreement.
Customers and authorized drivers must:
Additional restrictions may appear in the applicable rental agreement.
Customers may be required to maintain applicable automobile insurance coverage. Proof of valid insurance may be required before a rental is released. Insurance requirements, coverage, exclusions, deductibles, and customer responsibilities may vary depending on the specific rental.
The renter may be responsible, subject to applicable law and the rental agreement, for:
Cancellation and refund eligibility may depend on the reservation, vehicle, timing of cancellation, payment terms, and applicable rental agreement. Specific cancellation terms may be communicated during the reservation process.
By voluntarily opting in through an iLuxe Auto website form or another approved opt-in method, you agree to receive SMS/text messages from iLuxe Auto, operated by LUXE ASSET HOLDINGS LLC at the mobile number you provide.
Types of SMS messages may include:
SMS consent is voluntary. Consent to receive SMS messages is not a condition of purchasing, renting, or receiving services from iLuxe Auto. Where website forms include an SMS consent checkbox, the checkbox is optional and is not pre-selected.
Message frequency varies depending on the customer's rental activity, inquiries, reservations, and support requests. Message and data rates may apply according to your mobile carrier and wireless plan.
You may stop SMS messages at any time by replying STOP. After requesting to opt out, you may receive one final confirmation message. You will no longer receive applicable SMS messages unless you subsequently opt in again.
For assistance, reply HELP. You may also contact iLuxe Auto using the support information listed at the end of these Terms.
Wireless carriers are not liable for delayed or undelivered messages. Delivery of text messages is subject to effective transmission by your wireless service provider and may be outside the control of iLuxe Auto.
You must be 18 years of age or older to participate in the iLuxe Auto SMS messaging program.
Mobile phone numbers and SMS consent information will not be shared with, sold to, rented to, or disclosed to third parties or affiliates for marketing or promotional purposes. Please review our Privacy Policy for additional information about how personal information is collected, used, protected, and disclosed.
Customers may receive transactional or service-related communications concerning:
Marketing communications will be handled in accordance with applicable law and customer preferences.
Vehicles may not be used:
Specific restrictions may appear in the rental agreement.
Users may not:
Website content, branding, graphics, text, logos, photographs, designs, and other proprietary materials belonging to iLuxe Auto or LUXE ASSET HOLDINGS LLC may be protected by applicable intellectual property laws. Unauthorized commercial reproduction or use is prohibited.
We may use third-party providers for functions including:
Third-party services may be governed by their own terms and privacy policies.
We make reasonable efforts to provide accurate website information. However, vehicle availability, pricing, descriptions, services, and other information may change. Nothing on the website guarantees availability, approval, or completion of a rental transaction.
To the extent permitted by applicable law, iLuxe Auto and LUXE ASSET HOLDINGS LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website or services except where liability cannot lawfully be excluded. Nothing in these Terms limits rights that cannot legally be waived.
To the extent permitted by law, users agree to be responsible for losses, liabilities, claims, or expenses arising from their unlawful conduct, violation of these Terms, or violation of an applicable rental agreement.
These Terms shall be governed by the laws applicable to LUXE ASSET HOLDINGS LLC, without limiting any consumer rights required by applicable law.
We may revise these Terms and Conditions periodically. Updated Terms will be posted on our website with a revised effective date. Continued use of the website or services after an update constitutes acceptance to the extent permitted by law.
Use of our website and services is also governed by the iLuxe Auto Privacy Policy, linked below.
For questions regarding these Terms, rental services, or SMS messaging, contact:
iLuxe Auto — Operated by LUXE ASSET HOLDINGS LLC. Website: iluxeauto.com. Email: rentals@iluxeauto.com. Phone: +1 770-285-1064.
If you have questions about these Terms and Conditions, need a copy of our rental agreement, or want to request changes to an existing reservation, use the form below and our team will respond directly.
Questions? Call +1 770-285-1064 or email rentals@iluxeauto.com.
Related document: Privacy Policy
