iLuxe Auto — non-Turo rental checklist
Every rental follows the same seven steps
We book direct, not through Turo. This is the exact process we run on every vehicle — so you know what we'll ask for and what we'll document before the keys change hands.
1. Customer & driver verification
- Full name, phone & email
- Valid driver's license & ID
- Verify identity and authorized drivers
- Confirm age/eligibility
- Flag any mismatched or suspicious information
2. Guest insurance verification
- Obtain proof of active insurance
- Confirm guest is covered/authorized to drive
- Verify rental vehicle coverage
- Confirm liability & applicable comprehensive/collision coverage
- Save verification in customer file
3. Payment & rental agreement
- Rental payment completed
- Security deposit secured
- Signed rental agreement
- Confirm mileage, fuel, late return, damage & other fees
- No vehicle release until requirements are complete
4. Vehicle inspection
- Exterior & interior photos/video
- Existing damage documented
- Mileage & fuel recorded
- Tires, wheels, windshield & lights checked
- Keys/accessories confirmed
- Customer acknowledges vehicle condition
5. Vehicle handoff
- ID verified
- Insurance verified
- Agreement signed
- Payment/deposit completed
- Pickup instructions provided
- Return instructions provided
- Mark rental ACTIVE
6. Rental & return
- Monitor rental/extension
- Record return time
- Inspect vehicle against pickup photos
- Record mileage & fuel
- Check for new damage, keys & accessories
- Document any incident or additional charges
7. Closeout & security
- Complete final inspection
- Process applicable charges/deposit
- Save agreement, insurance, photos & payment records
- Update vehicle status to AVAILABLE
- Protect customer information and limit staff access
iLuxe Auto — no exceptions
No verified ID + no verified insurance + no signed agreement + no payment = no vehicle release.